Blogs

"I was asked to help set up a new branch office in Amsterdam. That is how I got in touch with ABN AMRO. I made the switch because, at ABN, I would get the opportunity to radically change the company using AI technology. At Group Innovation, my colleagues and I guide the search on how to apply the possibilities offered by AI. In close cooperation with the business, we are enthusiastically working to create the bank of the future."

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‘Data detective’ Álvaro Meléndez is tasked with detecting suspicious financial behaviour - anything that deviates from the norm. This saves the bank and its customers a lot of potential trouble. But don’t we all sometimes deviate from some norm?

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“I work in the Governance, Oversight & Support team within CADM, overseeing the execution of the data strategy and working daily to ensure that we remain on track with our ambitions of unlocking the power of data. After my study of French language and civilisation at Zhejiang University in China, I moved to France, later to Madrid and when I was granted a full scholarship at Nyenrode Business University for a master’s degree of Global Strategy and Sustainability, I happily ended up in the Netherlands.”

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GREENE is the new accommodation concept for all ABN AMRO client environments. GREENE offices are to receive one familiar corporate identity, in as sustainable and circular as a way as possible. As an intern, I have been helping the business implementation team with the rollout process at various locations across the Netherlands over the past six months – from home.

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Working with the business to ensure a healthy credit portfolio: that's what we aim to achieve. By translating legislation and regulations into policy that's as clear and concrete as possible and providing tools such as credit risk models. More important still is our duty to keep the organisation alert to risks by asking questions, prompting discussions and imposing demands where necessary.

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Detecting Financial Crime (DFC) is the umbrella name for all teams working to prevent money laundering and other financial crime. I’m on the Transaction Monitoring team, a division of DFC. As soon as I identify a suspicious transaction in an account, whether it’s a personal or a business account, I look into it.

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I guess you could say that I made quite the turnabout in my career. Just 18 months ago, I worked in the tourism industry. Now I’m investigating suspicions of financial crime with the Client Filtering team of one of the largest banks in the Netherlands. Not a bad career move, I’d say!

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ABN AMRO is 24/7 available via WhatsApp. ‘Now we are giving the guarantee that the customer will receive an answer within an hour. That’s a real challenge and Artificial Intelligence can definitely help with that.’ Wei Zhong started in April as an AI developer at ABN AMRO. She started in the unique situation that she only knows her colleagues online. 

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Each year, tens of billions of illicitly generated capital pass through the Netherlands. A whole range of constructions are used in an effort to transfer this money to the legitimate financial system. Banks play a crucial role in detecting these financial crimes, which take the form of money-laundering, financing of terrorism, fraud, tax evasion and corruption. When presenting the annual report of the Dutch central bank earlier this year, the bank's president Klaas Knot underlined the importance of this gatekeeper role and called for it to be given the highest priority.

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