Blogs

ABN AMRO is 24/7 available via WhatsApp. ‘Now we are giving the guarantee that the customer will receive an answer within an hour. That’s a real challenge and Artificial Intelligence can definitely help with that.’ Wei Zhong started in April as an AI developer at ABN AMRO. She started in the unique situation that she only knows her colleagues online. 

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After completing pre-university education, I started training to become an Intelligence Officer for the Ministry of Defence. Detective work always struck me as an extremely interesting area to work in. Unfortunately, the job I had my eye on disappeared, so I had to look for something else. After a bit of refocusing, I managed to find an alternative. I’m still working in intelligence, only now I do it for the bank.

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Each year, tens of billions of illicitly generated capital pass through the Netherlands. A whole range of constructions are used in an effort to transfer this money to the legitimate financial system. Banks play a crucial role in detecting these financial crimes, which take the form of money-laundering, financing of terrorism, fraud, tax evasion and corruption. When presenting the annual report of the Dutch central bank earlier this year, the bank's president Klaas Knot underlined the importance of this gatekeeper role and called for it to be given the highest priority.

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‘Working with the business to ensure a healthy credit portfolio: that's what we aim to achieve. By translating legislation and regulations into policy that's as clear and concrete as possible and providing tools such as credit risk models. More important still is our duty to keep the organisation alert to risks by asking questions, prompting discussions and imposing demands where necessary.’

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Detecting Financial Crime (DFC) is the umbrella name for all teams working to prevent money laundering and other financial crime. I’m on the Transaction Monitoring team, a division of DFC. As soon as I identify a suspicious transaction in an account, whether it’s a personal or a business account, I look into it.

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I guess you could say that I made quite the turnabout in my career. Just 18 months ago, I worked in the tourism industry. Now I’m investigating suspicions of financial crime with the Client Filtering team of one of the largest banks in the Netherlands. Not a bad career move, I’d say!

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