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Client Service Officer Operations Clearing

At a glance

The Client Service Officer is empathetic, a strong communicator, good listener and client service minded. The Client Service Officer takes responsibility for improving the service experience of our clients, by going the extra mile, is pro-active, takes ownership in resolving queries by being a true problem solver. The Client Service Officer looks for immediate but also long-term client satisfaction. Which does not mean we should always say yes to a client, but really search for solutions helping both the client and us, also in the long run. Interprets Management Information and uses data to find solutions to improve the service and reduce manual work.

What do you see when you envision the next step? Work on achieving your goals and develop yourself professionally and personally. Tell us your story. We want to hear it!

Your job

The Client Service Officer Operations Clearing is responsible for all communication with clients regarding operational services. Our team receives a lot of different kind of questions, which most of the time does not have an easy and straightforward answer. You really need to understand the business and be persistent to find the correct answer. When the correct answer is found, the next step is to also found a long term solution to prevent the issue or question being raised again. This could be by automation, client education or process improvements. By helping the client, it is not only important to give the correct answer content wise, but also to give the client the feeling we appreciate them every day. We are also using data to investigate where we can improve our service and based on this we will further investigate if we need to change our processes, if we could automate or if we could help and educate our clients to improve on their end. 

Working environment

ABN AMRO Clearing is a leading global player in clearing and clearing related services and strives to optimize profitability, return on invested capital and shareholders value. AAC is ambitious and customer oriented, striving to provide the best integrated service package for the professional business. AAC is a reliable partner, with efficient operations, compliant to all regulations and with a sound risk framework. The Client Operations team is an international, dynamic and diverse team which works hard but also like to have fun together.

Your profile

•    Bachelor + > 2 years relevant work experience or Master and interest in financial markets
•    Basic knowledge of the clearing industry (our role in the market), financial products, banking (incl. operational risks and compliance) and our regional client base or a fast learner
•    Customer oriented, listener (communicator), empathic and cooperative
•    Drive to perform and result oriented
•    Flexible and shows backbone
•    Inspires

We are offering

•    Possibility to work within an international company
•    Dynamic, highly educated environment
•    Possibilities for growth
•    Good primary and secondary conditions


Please apply online via the website. For more information about this position, please contact Roos Janssen, Head of Client Operations Amsterdam AACB, by e-mail: roos.janssen@abnamroclearing.com

Equal opportunities for all
The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.
Disclaimer external recruitment agencies
External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.

Amsterdam, Noord-Holland, NL

Job Posting Date:  14-Jul-2021
Requisition ID:  41193

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