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Customer Service and Process Design Internship

At a glance

Are you a at least 2nd year HBO or WO student with a knack for Customer Service and Process Design? Do you want to find the best place to do your thesis research? Or, perhaps you just want to learn from our top professionals and acquire work experience? What are you waiting for? Apply now!

Your job

If you are a natural relationship builder with customers and you are passionate about process development, then this might be the right opportunity for you! Within this internship, you will get hands on experience via interacting with the customers and seeking for development and innovation for the Process Design.


Your activities during this internship will include, but are not limited to:

  • Onboard customers,
  • Collect customer feedback,
  • Set up all procedures together with venture team.

Your working environment

ABN AMRO is a leading Dutch bank, with an international presence, we are looking for skilled and talented interns who will help us shape ABN AMRO into a future proof bank. Our strategy requires a culture of working together and permanent learning. It’s only with this mindset that we unleash the best in ourselves to deliver a high standard of performance. ABN AMRO’s culture is the catalyst for the evolution in which we find ourselves: our people are imaginative, trust each other and do just that little bit extra to help clients.


You will become part of the “Exxchainge” team within Group Innovation. The aim of the team is to develop fee generating business for ABN AMRO Bank and together with your team, business colleagues, developers and partners you will put this venture in the market.

Your profile


  • You are at least a second year HBO/WO BSc student.
  • You are enrolled at university for the entire duration of the internship.
  • Your study covers Customer Service in IT driven Environment.
  • You are fluent in Dutch.
  • You have affinity with Microsoft Dynamics.
  • You can start by Mid-February or March (the exact date is flexible).
  • You are available for 3 months minimum and up to 6 months.
  • Customer Facing: You have an affinity with Customer Facing and you are passionate about it.
  • Flexible: You are used to work in dynamic environments. 
  • Problem solver: Your analytical skills and creativity are well developed in order to come up with realistic solutions.
  • Process Design: You are experienced with Process Design and you are constantly look for how to improve the process.
  • Team-player: You are a social person who loves to work in groups, sharing responsibilities but also laughs, coffee, and of course success!

What we offer

This is the enriching internship opportunity you were looking for! You will have the chance to work in one of the best work environments of The Netherlands. At ABN AMRO we encourage you to develop yourself into the much needed talent the world is waiting for!


As an ABN AMRO intern you will receive;

  • A work laptop,
  • Monthly fixed compensation (€600 for MSc students and €450 BSc students),
  • A personal development coach,
  • A fun, flexible, and creative team of interns,
  • Frequently occurring afterwork drinks / coffee sessions,
  • Many other benefits.


We offer you the possibility to stand out and make a difference. Feel invited to come and make history with us! Leave a mark that’s forged with hard work, commitment, and companionship. You don’t believe us? Come and see it for yourself!


If you are confident about becoming a valuable member of our team, apply right away! And don’t forget; a well thought-out, structured CV and motivation letter can make you stand out from the crowd!


How to do it?

  • Put only job relevant items in your CV and letter.
  • In your letter present yourself briefly and then tell us WHY you are interested in both this assignment in particular and working at ABN AMRO in general. Subsequently, explain HOW you will be adding value to our team by highlighting your relevant skills and experience.
  • Lastly, always include your availability period (e.g., from April 2020 to September 2020).


We are looking forward to get to know you!


Any doubts, questions or compliments for us? Get in touch via email (it.internships@nl.abnamro.com), phone or WhatsApp (+31 06 831 53373)


Please Note: If you are not an EU-resident you need a valid working permit or a standard internship agreement if you are a non-EU/EEA student.


Equal opportunities for all
The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Amsterdam, Noord-Holland, NL

Job Posting Date:  28-Feb-2021
Requisition ID:  44521

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