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IT Solution Engineer II

At a glance

We are looking for an IT Solution Engineer / Architect within the Grid (Tribe) Customer Interaction Enabling & Digitization within the domain IT Distribution. 


Your working environment

Grid CIED develops innovative technologies and generic capabilities to service our clients as good as possible when contacting ABN AMRO Bank. Think of Chatbot, Video Banking, Social Media and telephone tooling. Our main ambition is to facilitate an excellent client experience: Anytime, Anyhow, Anywhere. A constant flow of innovation is present by giving means to our strategic pillar Reinventing the Customer Experience.  To realise this we work with enterprise-grade products, suppliers and technologies accessible within the market. 

Besides that, CIED develops capabilities like Customer Onboarding within the Mobile App, Identification & Verification, Workforce Optimization, Speech Analytics and Self-Service applications. This is supported with a dedicated data team focusing on data analysis, optimalisation and integration. 

Are you ambitious and interested within Grid CIED? Are you willing to bring the client experience to a next level? Are you ready to contribute to our challenges like omni-channel, data integration and transition to the cloud and are you open to discover new technologies and to think what value it could bring to our customers? What do you see when thinking of your next step in your career? 

Your job

As a Solution Engineer you are a connector. Guarding the scope, technical implementation and quality for solutions. You will be in connection with lots of departments because you are in the centre between Business and IT. As a sparring partner you will help the IT Lead, Grid Owner and Product Owner with the right cadres and solutioning.

Complexity of the job is in facilitating and supporting agile teams (Blocks) where knowledge is required of both application architecture as enterprise architecture so that solutions fit in the enterprise future state architecture.

You will have the overview and support the quality of architecture and you are able to translate this information to colleagues. In togetherness you will create the architecture required and solution to meet business demand. A Solution Engineer has technical expertise, a long term vision, product knowledge and soft skills. Your end product is a Solution Intent wherein all your skills come together in a architecture vision. Mail goal:  simplifying and improvement of IT landscape so that ABN AMRO remains future proof. All activities of the Solution Engineer are really based on creation of long term value keeping the future state architecture in mind.

Your profile

You have a lot of knowledge on both IT as business. Azure/AWS knowledge is very useful and you are able to identify challenges for our development engineers. Also you will have knowledge of our applications and how they fulfil business requirements and ABN AMRO architecture. A University degree is required as well as 5-7 years relevant work experience from which 3-5 years on the area of solution architecture. We are looking at a person with knowledge in following areas:


  • Togaf
  • Archimate Certified
  • UML
  • Rest API technology
  • Security standards; user security and application security
  • Cloud technology Azure/AWS
  • Social media tooling
  • Chatbot technology
  • Data analytics
  • Digitalise & integration of processes (customer onboarding and Identification & Verification)
  • Customer interaction processes
  • Agile
  • DevOps


We are looking for a strong personality with a passion for realising innovation and change. Are you able to translate your vision to people in order to realise change? Are you willing to contribute strategic initiatives and digitalisation? Let us know by responding on this vacancy with your resume including a short motivation.

Following competences are required:

  • Connector
  • Self-knowledge
  • Change mindset
  • Communication skills
  • Vision
  • Innovative

The mindset of a Solution Engineer within our eyes:



  • Solution Engineers are the connectors within IT and business within the bank. You will connect between teams, IT integrators but also with each other.
  • Solution Engineers work towards a clear strategy for our future state architecture within Grid CIED. A clear vision is required with a clear argumentation and therewith choices. Also there will be thought of a plan of approach how do realise this vision.
  • Solution Engineers are up to date of latest IT knowledge within the area of architecture.
  • Solution Engineers are there to facilitate delivery teams. They will support where needed and facilitate on the area of architecture.
  • Solution Engineers are creative, think of solutions and outside the box. They will put in effort to make things more smooth and more clear than before.
What we offer

Within ABN AMRO you will have the space to work together at a future state architecture for realising the best client experience within our distribution channels and mobile apps. We are eager to learn from your experience and willing to share your best practices. We offer you the opportunity to further enlarge your knowledge. It is up to you if you want to exploit this opportunity! You will get:


  • Flexible work conditions and space to grow
  • An additional benefit budget of 11%
  • A personal development budget of  € 1.000,- per year
  • A public transport subscription or transport budget
  • Hay 11 dependent on experience
  • An excellent pension regulation

Are you interested? Respond on this vacancy. For more information, please contact me via danielle.schaapman@nl,abnamro.com. We are willing to get to know you!



Amsterdam, Noord-Holland, NL

Job Posting Date: 
Requisition ID:  30268

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