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Process Manager - design and continuously improve end-to-end Credit processes

At a glance

You are part of a multi-disciplinary team, responsible for the design of end-to-end client processes and for identifying and incorporating new business and technology trends into our organisation and ways of working. Are you the driving force in re-imagining our Credit processes for the future? What do you see when you envision the next step? Work on making an impact for entrepreneurs and develop yourself professionally and personally. Tell us your story.

Your job

Your job is to design and continuously improve end-to-end Credit processes. You create a holistic overview of the key processes within Corporate Credits based on the Business and IT architecture. You have a good understanding of what drives the client and employee experience and are aware of the latest innovations within banking and digital journeys. You help to identify potential risks and mitigate these with (automated) controls. You pursue continuous improvement of the existing processes using the customer and employee feedback loop and performance data. You will work in close collaboration with Customer Experience, Product Owners, Designers and Credit Risk specialists to design superior Customer Lending Journeys for entrepreneurs. To build better processes you will team up with an Agile team of engineers by formulating and refining requirements, testing results and supporting implementation.

Your working environment

Within the Corporate Credits Grid we strive to enable entrepreneurs to make a positive impact in society. This starts with simpler, faster (and thus digital) processes to improve the day-to-day experience of our clients and employees. However, ABN AMRO believes that it needs to re-imagine its lending services in order to stay relevant for entrepreneurs in a rapidly changing world. This will lead Corporate Credits on a journey beyond traditional banking and will require us to apply more data-driven solutions and integrated solutions with external partners. Working together with our challenger bank New10 allows us to benefit from the experiences with a digital native bank. The challenge is great, but we bravely face it with an entrepreneurial attitude and learning mindset.

Your profile

You enjoy combining analytical challenges with business transformations. You can structure complex business topics, have strong affinity with Technology and experience in process design. You take ownership of a challenge and are able to identify and execute the steps required to improve the performance of business processes. You are a connector, building bridges and bringing others together. That’s who you are.
We are looking for seasoned professionals with work experience in a consulting environment. If you think your profile fits this list we are looking forward to meet you:
- Higher educational background (master level)
- Business Process Management
- LEAN / Six Sigma
- Skilled in analysing and structuring complex problems, identifying solutions/ options and presenting your advice to stakeholders in a convincing and structured manner
- Proven experience in the design of end-to-end processes, business analysis and stakeholder management, Process Discovery (value stream mapping)
- Strong interest in IT and innovation (e.g. Robotics, Process Orchestration, Data Analytics)

What we offer

We want you to help us to further shape lending and truly enable entrepreneurs to make an impact in society. We like to learn from your experiences and personal perspective on our challenges. We offer you the opportunity to work in a dynamic environment where there is room for growth within and outside your expertise, depending on your ambitions and drive.
Salary indication (depending on knowledge and experience): EUR 75k – 100k all in, based on a 40 hour work week.


Does this sound like something you’d be interested in? Send us your application (in English) as soon as possible. To find out more, contact Joost Brouwer, Grid Owner Corporate Credits, 06 22405384.


Amsterdam, Noord-Holland, Netherlands

Job Posting Date: 
Requisition ID:  23322

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