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Solution Architect Customer Interaction Enabling & Digitization

Your job

We are looking for an IT Solution Architect within the Grid (Tribe) Customer Interaction Enabling & Digitization within the domain IT Distribution. 

Grid CIED develops innovative technologies and generic capabilities to service our clients as good as possible when contacting ABN AMRO Bank. Think of Chatbot, Video Banking, Social Media and telephone tooling. Our main ambition is to facilitate an excellent client experience: Anytime, Anyhow, Anywhere. To execute on our strategic pillar Reinventing the Customer Experience, we constantly innovate and implement new solutions. We make use of both enterprise-grade products and smaller niche solution, to serve our customer base.  

Besides that, CIED develops capabilities like Customer Onboarding within the Mobile App, Identification & Verification, Workforce Optimization, Speech Analytics and Self-Service applications. This is supported with a dedicated data team focusing on data analysis, optimisation and integration. 

Working environment

As a Solution Architect you are a connector. You are guarding the scope, technical implementation and quality for solutions. You connect  the business and IT within our departments. As a sparring partner of the IT Lead, Grid Owner and Product Owner, you help shape the solutions of grid CIED.  

The complexity of the job is in facilitating and supporting agile and DevOps teams (blocks) where knowledge is required of both application architecture as enterprise architecture so that solutions fit in the enterprise future state architecture. 

You will have the overview and support the quality of architecture and you are able to translate this information to colleagues. Together, you will create the architecture required and solution to meet business requirements. A Solution Architect has technical expertise, a long term vision, product knowledge and soft skills. Your end product is a Solution Intent wherein all your skills come together in an architecture vision. You are guarding the scope, technical implementation and quality for solutions. The ultimate goal is to create a future-proof IT landscape, by adhering to future state architecture, so that our businesses can thrive and our customers are served appropriately.  

Your profile

You have deep knowledge of both IT and business. Azure/AWS knowledge is very useful and you are able to identify challenges for our development engineers. Also you will have knowledge of our applications and how they fulfil business requirements. A University degree or thinking level is required as well as 5-7 years relevant work experience from which 3-5 years on the area of solution architecture. We are looking at a person with knowledge in following areas:

-    Togaf
-    Archimate 
-    UML
-    Rest API technology
-    Security standards; user security and application security
-    Cloud technology Azure/AWS
-    Social media tooling
-    Chatbot technology 
-    Data analytics
-    Digitalise & integration of processes (customer onboarding and Identification & Verification)
-    Customer interaction processes
-    Agile
-    DevOps


We are looking for a personality with a passion for realising innovation and change. You are communicative in word and writing, can switch from helicopter view to detail. You have skills for Influencing and convincing, propagating vision for the group with clear substantiation. You enjoy being a team player. Are you able to translate your vision to people in order to realise change? Are you willing to contribute strategic initiatives and digitalisation? Let us know by responding on this vacancy with your resume including a short motivation. 

Following competences are required: 


-    Connector 
-    Self-knowledge 
-    Change mindset 
-    Communication skills 
-    Vision 
-    Innovator


The mindset of a Solution Architect within our eyes: 

-    Solution Architects are the connectors between IT and business within the bank. You will connect between teams, IT integrators but also with each other. 
-    Solution Architects work towards a clear strategy for our future state architecture within Grid CIED. A clear vision is required with a clear argumentation and choices. You describe as well how we reach the future state, including transition states. . 
-    Solution Architects are up to date of latest IT knowledge within their area of architecture. 
-    Solution Architects are there to facilitate delivery teams. They will support where needed and facilitate on the area of architecture. 
-    Solution Architects are creative, think of solutions and outside the box. They will put in effort to make things more smooth and more clear than before.  


Are you ambitious and interested in Grid CIED? Are you willing to bring the customer experience to a next level? Are you ready to contribute to our challenges like omni-channel, data integration and transition to the cloud and are you open to discover new technologies and to think what value it could bring to our customers? What do you see when thinking of your next step in your career, if this interests you…join us.  

We are offering

Within ABN AMRO you will have the space to work together at a future state architecture for realising the best customer experience within our distribution channels and mobile apps. We are eager to learn from your experience and willing to share our best practices. We offer you the opportunity to further enlarge your knowledge. It is up to you if you want to exploit this opportunity! You will get: 

-    Flexible work conditions and space to grow 
-    An additional benefit budget of 11% 
-    A personal development budget of  € 1.000,- per year 
-    A public transport subscription or transport budget 
-    Hay 11 dependent on experience 
-    An excellent pension regulation 

  • An annual public transportation pass or travel budget, depending on the function
  • A solid pension plan

Are you interested? Respond to this vacancy. For more information, please contact me via danielle.schaapman@nl.abnamro.com. We want to get to know you! 

Equal opportunities for all
The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Amsterdam, Noord-Holland, NL

Job Posting Date:  13-Jan-2021
Requisition ID:  40459

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