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Customer Communications Specialist

At a glance

ABN AMRO Asset Based Finance, N.V. (ABF), located in Utrecht (the Netherlands), is internationally cross border organised and has operating companies in Germany, France, the United Kingdom and the Netherlands. ABF is designed as a subsidiary of ABN AMRO Commercial Banking. ABF provides Leasing and Commercial Finance/Asset Based Lending solutions. We want to be ONE organisation providing asset based finance solutions to small, corporate and international business clients, distributing our products through omni channel, digitally (providing standard solutions and convenience) as well through personal sales (providing a coverage model for complex solutions and expertise).

 

We want to be a leader in the Netherlands and the fastest grower in other countries we operate in. We need to be responsive to continuous changing client preferences and clients deciding which channel they want to use: digital or personal. So we will devote maximum efforts to build and further improve our automated and digital capabilities, whilst becoming more efficient in structuring tailored ABF solutions. We will support clients making their business sustainable and circular by providing relevant ABF-solutions.

Your job

As a Customer Communications Specialist, you will have our existing clients needs at the very heart of your activities and aim to improve their experience. To do this, you will work with internal stakeholders and the CX Lead to design an excellent communication client servicing framework (both product and process) for an optimum customer journey for our existing customers. Having the ability to see the bigger picture, you will use your extensive customer communication experience to offer up new ideas and act as a key consultant both at a strategic and tactical level.

Working environment

The Customer Communications Specialist reports to the Head of Channel Marketing & Communication. Based in Utrecht, NL with occasional travel requirements.

 

We are a small international marketing team operating over 4 countries and across 2 business lines. As such most of our focus is on brand awareness and lead generative activities but we want to expand our services and expertise with external customer communication starting but not exclusive to the SME convenience NL Lease business line. As a senior member of the Marketing department the Customer Communications Specialist will act as people and knowledge enabler to the client operations service "chain".

Your profile

Job specific knowledge

 

The Customer Communications Specialist will play a vital role in the improvement of our existing customer servicing experience. You will drive forward communication solutions to enable ABF to make a step-change in this critical area. Specific responsibilities include:

 

• CRM and customer journey/servicing development
• Experience of identifying, targeting and finding creative ways to communicate with and respond to existing customers.

• Strong experience of advising on customer orientated improvement processes 
• Experience owning, formulating and driving the implementation of client servicing frameworks.
• 10 years+ customer communications experience – design strategy and delivery.

 

Job specific competences

 

• Native Dutch speaker with excellent English, both verbally and in writing 
• Adaptability to change 
• An entrepreneurial spirit with the ability to work autonomously, maintaining good at structure, monitoring timelines and maintain an overview 
• An expert in stakeholder management, creating support by adapting your style and building relationships with different international stakeholder groups
• Managing dialogues, influences perspectives, by actively listening and displaying empathy within the different cultures. Adapts to the progressive organisational dynamics.

We are offering

• An annual public transport pass valid throughout the Netherlands for all public transport services.
• An additional personal development budget of € 1,000 per year, which you can freely use for your development.
• An annual salary growth of up to 7% based on your development.
• Includes a benefit budget with which you can buy flexible terms of employment (e.g. bicycle, telephone).
• A gross annual salary of between 55,000 and 80,000 Euros based on a 40-hour working week, depending on knowledge and experience.
• We offer you the freedom to get the best out of yourself, to work flexibly and to have lots of room to grow.
• A good pension scheme and disability insurance.

Interested?

Interested? Please submit your CV and cover letter to the link provided.

Equal opportunities for all
The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.
Disclaimer external recruitment agencies
External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.
Location: 

Utrecht, Utrecht, NL

Job Posting Date:  02-Sep-2021
Requisition ID:  51632

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